It is not a good way to start a new year. A failed service from Philippine Long Distance Telephone Company (PLDT Co.)…again.
Just few days before a month of subscribing from PLDT, I almost lost my patience.
First, I got myDSL connection activated only after eight days of waiting since installation last December 8, 2010.
I tirelessly called up their customer service hotlines every day for follow up and thanked God, I had my internet connection but only on December 16. Should I ask for a rebate for their disappointing service?
And now, a very slow internet connection…I can’t open many websites! I thought DSL is better that broadband. I was wrong.
When I asked their hotline 172 repair service assistant, I was told.. “Iyan lang po ang speed na base sa binabayaran nyo sa inyong plan.”
Well, for a Bundle Plan 990, PLDT claimed that I could use up to 384 kbps. But I can’t even reach 300kbps!! That’s according to their speed test website (it took me about half an hour to upload).
So, does it mean I have to be contented with the dense internet connection? Do PLDT think I could still use this service when I cannot be able to surf sites that I needed to visit everyday, inline with my work or important personal use? Is it that a waste of almost a thousand bucks?
I used to have low blood pressure (90/60). That’s my normal rate. But it reached to 130/100 when I got angry with PLDT!
So sorry for me, I stuck with a year subscription or else I’ll pay for the early termination of their service.