• Standpoint

    PLDT Failed Me Again and Again and Again

    Philippine Long Distance Telephone Co. is campaigning for a big change. Well, that’s what PLDT shouted on their huge billboard along a busy highway in Pasig City, Philippines. What do they mean by change? Is it for the betterment or for worst? Did PLDT actually examined their own services or policies? I don’t think so. Because ever since, PLDT is a failure. This is the third time I wrote about PLDT’s very disappointing services, especially their broadband. Today, I think I can’t be patient anymore. They gone too far. I called up their customer service center to follow-up my request for rebates. I seek rebates because it was almost two…

  • Bad Customer Service,  Standpoint

    PLDT And My Blood Pressure

    It is not a good way to start a new year. A failed service from Philippine Long Distance Telephone Company (PLDT Co.)…again. Just few days before a month of subscribing from PLDT, I almost lost my patience. First, I got myDSL connection activated only after eight days of waiting since installation last December 8, 2010. I tirelessly called up their customer service hotlines every day for follow up and thanked God, I had my internet connection but only on December 16. Should I ask for a rebate for their disappointing service? And now, a very slow internet connection…I can’t open many websites! I thought DSL is better that broadband. I…

  • Bad Customer Service,  Standpoint

    I Regret Subscribing To PLDT

    I thought Philippine Long Distance Telephone Company (PLDT Co.) already changed its daunting system. I was wrong. I applied for PLDT Bundle 990 which includes landline and myDSL internet connection, with a monthly fee of P990. After I paid an initial P1600, they immediately carried out the installation last December 8, 2010. However, only the landline service has been activated on that day. The technician promised me to complete the activation of myDSL as soon as possible. But it’s already December 15, 2010, yet I still have no internet connection. And I don’t know how long would I wait. Everyday, I called up their hotlines 171, 172 and 173 for…