Simply because they only think of business and profit. Based on my own experience, they do not recognize humane consideration. That’s as far as I am concern. Some people may have the same encounter as mine, some are not.
I remember one of their advertisement which featured by singer-actress Sarah Geronimo against other money transfer firms, bragging that they are more caring and have excellence than others. Well, that’s advertising. What do you expect from promotional tools but stating only what are their good services but not the failure of their system?
Sometimes, too strict regulations can pose dangers to others. What am I talking about?
When my son was confined at a private hospital, we are not financially prepared for that emergency so we were forced to lend some money from a relative in abroad. It was a blessing when that relative shared an amount to us.
But when I am about to withdraw the cash, Cebuana Lhuillier won’t allow me to get the money. Because that relative of us failed to include “Ma.” on my first name. I already showed to the branch cashier my identification cards, gave her the details about the sender. And when it’s not enough, I called our relative in abroad to verify again my details and so he went to the bank where he deposited the money for amendments.
Unfortunately, Cebuana Lhuillier still did not gave us the money for reasons we don’t know. Very inconsiderate of them! My sick baby was in the hospital and no one attended to him but my very old father because I need to get the money from Cebuana Lhuillier. Can you imagine how pressured I am? Thinking that I cannot have the money to buy medicines for my son added insult to an injury.
Then, my relative suggested to try withdrawing it to other money transfer firms. And it was successful, thankfully!
Cebuana Lhuillier’s tagline “Walang Kapantay Magpahalaga” may not be appropriate for them. It just raise some eyebrows.