The Journalistic View

@pldtHOME: A Customer’s Greatest Failure

2 comments on @pldtHOME: A Customer’s Greatest Failure

  1. Mitchteryosa
    April 13, 2014 at 3:59 pm (3 years ago)

    Almost the same thing happened to me after the terrible flood in September. While I had no internet connection for a month, I received my bill and disconnection notice on time. Strange di ba? I have reported ot God knows how many times via phone calls but to no avail. Till I got fed up and went to their office. Few days later, technician came and fixed it in less than half an hour. What took them so long was my question.

    The worst part, I was billed continously despite the report of having no connection for a month.

  2. eduardo angeles
    June 10, 2015 at 4:44 pm (2 years ago)

    ill true to this. Globe offers a far better customer service with the worse internet service. Pldt on the other hand offers the opposite. My plan is 1600 (dsl+landlyn, installed may 16. bill arrived june 8 with a whooping 3120php!!? called their cs and i almost felt like crying when i realized im stuck on this worse ever customer service til the next 11 months.


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