Bad Customer Service

  • Bad Customer Service,  Standpoint

    PLDT And My Blood Pressure

    It is not a good way to start a new year. A failed service from Philippine Long Distance Telephone Company (PLDT Co.)…again. Just few days before a month of subscribing from PLDT, I almost lost my patience. First, I got myDSL connection activated only after eight days of waiting since installation last December 8, 2010. I tirelessly called up their customer service hotlines every day for follow up and thanked God, I had my internet connection but only on December 16. Should I ask for a rebate for their disappointing service? And now, a very slow internet connection…I can’t open many websites! I thought DSL is better that broadband. I…

  • Bad Customer Service,  Standpoint

    I Regret Subscribing To PLDT

    I thought Philippine Long Distance Telephone Company (PLDT Co.) already changed its daunting system. I was wrong. I applied for PLDT Bundle 990 which includes landline and myDSL internet connection, with a monthly fee of P990. After I paid an initial P1600, they immediately carried out the installation last December 8, 2010. However, only the landline service has been activated on that day. The technician promised me to complete the activation of myDSL as soon as possible. But it’s already December 15, 2010, yet I still have no internet connection. And I don’t know how long would I wait. Everyday, I called up their hotlines 171, 172 and 173 for…