@pldtHOME: A Customer’s Greatest Failure

The Philippine Long Distance Company (PLDT) never failed to irritate its clients. If only I have other choice of DSL line in our area, I wouldn’t subscribe to them.

First, they automatically create an advance billing, even if you haven’t use the service yet. So if there’s any adjustment for failed service like interruptions for several days, you must not forget to request again and again before they create new billing so that your refund will be deducted.

Second, they’re fast in creating advance billing but slow in implementing refund or adjustments.

Third, I requested to transfer my DSL and landline and they assured me to get it done at the maximum of three weeks. Oh well, I requested in the last week of February and until now I have no PLDT internet and landline connections. Great!

Worst, I received a billing notice with disconnection! How’s that happened? I do not have internet connection since last week of February and I already paid all pending amount, why would I have another billing?

The option I took in transfering my DSL and landline is to cut the billing and it will be resumed after the job order for the transfer to a new address was completed. So what’s this red envelope with disconnection notice doing on my mail box?

I asked their customer service support and informed me that the job order for the transfer and cutting the connection was created only on March 10. Since the cut off of my account is every last day of the month, I was billed for the several days that the account was still active.

Seriously? I already do not have an internet connection since last week of February and they’re telling me it was just cut on March 10? I was told to file a complaint and request for adjustments, goodluck to me!

This is a good example of business greed? NO care for customers? A failed service indeed. And yes, subscribing to PLDT could be any customer’s greatest failure.